What does empowerment mean when it comes to supporting clients reach their potential? A question many of us should ask is “do I really know what my clients need to succeed?” This question opens the doors to challenge our thinking around what might be a useful way to approach our client’s needs analysis process.
Empowerment - “the process of becoming stronger and more confident, especially in controlling one's life and claiming one's rights.”
Without a sense of empathy, the client will feel that she is just being ‘processed’ and nobody likes the feeling of being processed. Your words, actions, and emotions will come across to the client and will generate similar feelings that engage the suspicions that they are not being heard. Something they have been used to most of their lives is ‘not being heard’ by those that are supposed to love and care for them and this is why they feel dis-empowered. So helping your clients feel empowered is a function of how you support their feeling of being heard.